My enteraction with this office happened only once every 2 years when I renew my passport or add a new child to my passport. Last time, it was last summer2006..Boy, it was a disaster. They did lose my son’s birth certificate and misspell my name in Arabic and English in the passport. I have written two letters to the embassdor with no respond until this day. Now, I hear that he is shaping up the office. I would say more power to you and contiune to get rid off those incomptent reckless employees.